How long does shipping and processing take?
Most orders are prepared within 1 - 3 business days. Once your package is shipped you will receive an auto-notification from us with your tracking number.
Due to the increasing amount of packages at shipping facilities it may take up to 5 days to receive tracking information. Please reach out directly to the carrier if you encounter issues with your tracking information.
What is your return policy?
All of our products are carefully inspected prior to shipment. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products that were damaged during shipment if you can provide documentation within 5 business days of receiving your order. Please email that documentation to email@example.com.
How can I make my candle last longer?
Be sure to let your candle burn to the edge each burn. This will help p[revent tunnelling and maximize the life of your candle.
Do you ship internationally?
No, at this time we are only processing shipments within the United States.
Do you offer samples?
Unfortunately we are not able to supply samples at this time.
My package hasn't arrived. Can you help!?
We receommend that you send your order to an address where someone will have to sign for the package. If it states that it has been delivered, but has not arrived we will have to file a cliam with the carrier, which can take up to 7 business days.
Please be aware of extended and delayed delivery times during the holiday season.
Where do your products ship from?
All of our products are made in and ship from Knoxville, Tennessee.
What safety precautions should I follow?
Please review the warning label at the bottom of your candle prior to burning. Trim your wick to 1/4" prior to every burn. Do not burn for longer than 4 hours at a time. Be sure to place the candle on a study heat resistant suface away from any flammable objects and out of reach from children, pets and drafts. Discontinue use when 1/2" of wax remains in the vessel.
What if my order arrived damaged?
We take every precaution to ensure your candle arrives to you as quickly and safely as possible, however on rare occasion, breakage does occur in transit. If this has happened, please send us an email at firstname.lastname@example.org with the following:
-Photos of the packaging and candle if possible
-Quantity of broken candles as well as the order number and we'll send a replacement ASAP.